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Learning Check: What Matters Protocol
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Learning Check
Check your understanding. Choose the best answer for each multiple choice question, then respond to the open response questions in your own words. Review the answer key at the end.
1. What is the correct first step before starting a What Matters conversation?
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A
Jump straight into asking about what they enjoy day-to-day
B
Get explicit consent, and offer to talk another time if they're not ready
C
Complete the HRSN ratings first, then start the conversation
D
Ask the family member in the room to answer on the patient's behalf
2. Which of these are among the six HRSN domains rated after the What Matters conversation?
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Food Security
Housing
Social Connection
Medication Adherence
3. A patient's limited transportation is a known, unchanged concern already in their chart. How should this be handled for the PCP flag?
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A
Check the HRSN concern box and flag the visit as Yes, since transportation is a real need
B
Refer directly to a transportation resource and document it in your narrative notes — no PCP flag needed unless it's significantly impacting their health
C
Leave it out of the documentation entirely since it's already known
D
Always flag transportation needs to the PCP regardless of severity
4. A patient shares thoughts of suicide during the What Matters conversation. What's the correct response?
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A
Note it for the PCP flag and continue the visit as planned
B
Stop and follow the Stanley-Brown Safety Plan process immediately, then follow up per your clinic's protocol
C
Reschedule the rest of the conversation for another visit
D
Ask a family member in the room to help calm the patient down
5. In your own words, how would you introduce the What Matters conversation to a new patient — including asking for consent?
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6. What, if anything, are you still wondering about?
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Feedback
7. Did you run into any technical issues completing this module (broken links, loading, navigation problems)?
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A
No issues
B
A few minor hiccups
C
Yes, something was frustrating or broken
8. Was anything confusing, missing, or worth adding?
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